How the world’s largest call center operator is blending artificial intelligence with emotional intelligence

Since 2023, Teleperformance has been widely adopting AI across internal and client operations—how is the company keeping its people engaged?
Business Insider

I ask this question first in every job interview. It's transformed how I hire.

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Tim Paradis Every time Tim publishes a story, you’ll get an alert straight to your inbox! Enter ...
Business Insider

I've been a recruiter for over a decade — most candidates skip this step, and it's a huge mistake

Sending a thank-you note can help you stand out, as few people do it, said recruiter Laura Lazewski. Expressing appreciation is also a way to correct missteps and show you're resourceful, she said. A ...
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I ask this question first in every job interview. It's transformed how I hire.

When Paddy Lambros interviews job candidates, he sometimes trips them up from the start. Rather than asking people about their background or to share why they're a good fit for the job, the veteran ...