How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Knowledge bases are powerful self-service features that improve customer satisfaction, enhance user experience and reduce customer support costs. The knowledge base can also be an SEO goldmine if ...

Recently, OpenAI launched a new service, called GPTs, which will let you create a chatbot from scratch that can help you with specific tasks. Since then, thousands of GPTs have been created for both ...

Knowledge management has been around for decades. The promise of AI innovation in knowledge management lingered on the fringes for years — the application of AI was just outside of possible and not ...

AI Agent is an autonomous intelligent system capable of performing specific tasks without the intervention of human beings. The biggest advantage of deploying an AI Agent on a website is its 24 x 7 ...

YouTube is full of great educational content, it’s my go-to for watching tutorials and any useful talks. But it’s easy to forget what I watched after closing the tab, and then it’s just onto the next ...