Time

How to Deal with Difficult Clients

This article is published by AllBusiness.com, a partner of TIME. By Krish Chopra It was 11 p.m. on a Thursday when my phone rang—again. Another nurse practitioner student was overwhelmed and panicked ...
The Washington Post

‘Gray rocking’ is a way to deal with difficult people. Here’s how it works.

Offering calm, disengaged responses might quell conflict in some situations, but it’s not a long-term strategy, experts say. Claudio Abilio had hoped to move on after ending a relationship she ...
Entrepreneur

Don’t Let Slow-Paying Customers Slow Your Business Down. Here’s Your Playbook for Getting Paid on Time.

Assign collections tasks to dedicated back-office staff — not customer-facing employees or founders — to preserve positive customer relationships and position your business as organized and robust.
Hosted on MSN

Cashiers Often Have To Deal With Difficult Or Upset Customers, But This Employee Had To Deal With A Customer Who Seemed Crazy

When you work as a cashier, you get to interact with hundreds of people each day, and many of them are…let’s just say interesting. When this cashier helped to check out a customer who wasn’t very ...