According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

Have you ever been so absorbed in an activity that time just seemed to melt away? When you’re deeply focused on a challenging task that you have enough skill to complete and the activity is rewarding ...

Co-authored by Paul Thornton and Ronald E. Riggio, Ph.D. Leadership isn’t something that leaders do. It’s a collaborative process of leaders and followers working together, in a particular context, to ...