Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

AI chatbot platforms have become powerful tools for streamlining operations, sparking ideas and improving client strategies in many agencies. But with so many options available, choosing the right ...

It's a lot simpler than you think, and you've got lots of flexibility in how you can make it work best for you. Amanda Smith is a freelance journalist and writer. She reports on culture, society, ...

Blake has over a decade of experience writing for the web, with a focus on mobile phones, where he covered the smartphone boom of the 2010s and the broader tech scene. When he's not in front of a ...

At the Google I/O keynote, the company highlighted how users are now making more complex queries when using AI. This shift makes a lot of sense, but seeing how web search is evolving is still ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. In 2025, AI chatbots are being used ...