Just adding a chatbot on your website or mobile app will not reduce customer service calls. Sometimes as an analyst I must tell a customer service team that it is not surprising that their ...

It's a lot simpler than you think, and you've got lots of flexibility in how you can make it work best for you. Amanda Smith is a freelance journalist and writer. She reports on culture, society, ...

Blake has over a decade of experience writing for the web, with a focus on mobile phones, where he covered the smartphone boom of the 2010s and the broader tech scene. When he's not in front of a ...

At the Google I/O keynote, the company highlighted how users are now making more complex queries when using AI. This shift makes a lot of sense, but seeing how web search is evolving is still ...

As artificial intelligence (AI) continues to evolve at a breakneck speed, custom chatbots are no longer reserved for big companies with a dedicated team of coders. In 2025, AI chatbots are being used ...