An AI tool that can text you and use your apps? It blew up online. What came next involved crypto scammers, IP lawyers and more.

OpenAI now lets anyone publish specialized bots in its GPT Store. It’s easy! And it’s an education in how to make AI do what you want. OpenAI calls these user-created chatbots “GPTs.” The ones it’s ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. We’ve all heard the expression, “You never get a second chance to make a ...