Ajay Prasad is the CEO of GMR Web Team, a full-service healthcare digital marketing agency focused on patient acquisition and retention. In healthcare, patient satisfaction isn't just a feel-good ...

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, ...

Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...

Systems thinking is an accepted approach for healthcare organizations to deliver better patient care. By designing programs that focus on patients as a whole person and member of the care team, as ...

Last year, the Centers for Medicare and Medicaid Services (CMS) introduced a new rule requiring health plans offering essential health benefits to include at least one patient representative on their ...