A former Amazon employee who taught a business writing course to thousands of fellow employees shares her tips for better ...

We live in an attention economy, where the bounds of our productivity and relationships are no longer limited by our access to information, but rather by our ability to sort the relevant from the ...

There is likely a presumption that a new employee’s Form Two English class session on how to write a formal letter covered ...

Business owners and sales professionals lament the poor response rates of their emails. Your subject line largely determines whether your email is opened. If the subject line doesn’t grab them, you ...

Jane Harper answers a reader’s question about how to handle communication issues at work and keep remote team engagement on ...

Whether you’re finishing up work for the holidays or heading off on a well-earned vacation (or both), there’s often the question of what to do with your emails while you’re away from your desk—and how ...