Amanda Smith is a freelance journalist and writer. She reports on culture, society, human interest and technology. Her stories hold a mirror to society, reflecting both its malaise and its beauty.

Tools are expensive — there's no real way around it. From everyday hand tools like screwdrivers, wrenches, and pliers, to power tools and specialty devices, building a solid collection of tools is ...

Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about ...

Many customer-experience leaders, I’ve found, are bullish about the possibilities of using artificial intelligence to transform customer service. The opportunity to improve service availability, ...

Return to Service is one of the many enterprise-focused improvements Apple introduced in iOS/iPad OS 17. It’s a new device management tool designed to help IT manage remote fleets of iPhones and iPads ...

Breakthroughs, discoveries, and DIY tips sent six days a week. Terms of Service and Privacy Policy. We’re now more than 17 years on from the iPhone’s debut—how ...