Big Bus Tours is using Freshworks technology to handle a growing volume of customer service requests. Ollie Wildeman, VP Customer at Big Bus Tours, explained to diginomica at Refresh 2024 in London ...

Being a proactive leader means building trust among team members and providing autonomy over projects; let them do what they excel at. Agility is championed in today’s business environment. Reactive ...

Using AI for compliance is not just an ingenious step — it’s also an essential action point for success in today’s ever-changing regulatory space. AI-powered tools in today’s complex regulatory ...

We usually know when we've missed a crucial window to prevent a problem or seize an opportunity. Sadly, it’s too late. The standard regret—that we should've been more proactive—offers a valuable but ...

If you want your organization to save time and generally spend labor resources more productively, it’s important for your teams to develop a proactive mentality. With more proactive measures and fewer ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Solomon Thimothy There’s ...

Roger Kenyanya, vice president of finance at home improvement store Lowe’s, took part in the inaugural AICPA and CPA.com AI Symposium about three months ago in New York. Why did he refer to the event ...