Forbes contributors publish independent expert analyses and insights. I write about how creativity and communications accelerate success. Most of the communication workshops I facilitate focus on ...

This overused phrase wasn’t always an empty reflex.

In Microsoft Word, mail merges let one create personal bulk e-mail, letters, or labels through the automated entry of recipients' details. The app will provide you with an essential set of tools with ...

When you feel miserable, it’s hard to craft the perfect sick-day email. We’ve done the hard part for you, so all you have to do is copy, paste and fill in the blanks! Your head is throbbing, your ...

In her new book, Syme's Letter Writer, Rachel Syme of The New Yorker explains how to write a delightful letter to a loved one. Unlike texting and email, old-fashioned letters, hand-addressed and sent ...

You work hard to write the perfect email to a prospective customer. You hit the send button full of hope that you will get a positive response. Then, the waiting begins. A day goes by. Then another.