Chinese automaker Chery says that at its 2025 Chery Global Innovation Conference, an extraordinary “guest” took the stage – Mornine, the intelligent robot from AiMOGA Robotics. Chery said ‘she’ ...

For busy consumers hoping to quickly resolve an issue through customer service, no seven words are likely to spark more dread. How long, exactly, are we excepted to suffer the indignity of terrible ...

Klarna has a new employee of the month: artificial intelligence. The Swedish fintech giant quietly launched an AI assistant around four weeks ago that has since handled 2.3 million conversations, ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

In 1999 Joseph Pine II wrote the book, The Experience Economy, which explained the transfer from customer service to customer experience. Since then practically most enterprises have embraced what is ...

Microsoft said earlier this month that it wanted to add better voice controls to Copilot, Windows 11’s built-in chatbot-slash-virtual assistant. As described, this new version of Copilot sounds an ...

Salesforce CEO Marc Benioff says AI and human customer service agents are indistinguishable. Benioff said AI agents had reached "another level of capability." Customer service is seen as one of the ...

Klarna is a $7 billion “buy now, pay later” startup. On Wednesday, the company said its AI chatbot “is doing the equivalent work of 700 full-time [customer service] agents.” In 2022, the company went ...

Customer service has evolved to meet consumers' ever-increasing demands. While artificial intelligence (AI) has revolutionized the way businesses interact with their customers, the human touch remains ...

Wing Assistant - a fully managed virtual staffing service that provides businesses with dedicated, highly vetted assistants supported by structured oversight, scalable plans, and a centralized ...

Klarna CEO Sebastian Siemiatkowski bragged on Tuesday that his company’s new OpenAI-powered customer service chatbot was doing the work of 700 people—nearly two years after Klarna laid off about 700 ...

Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, ...