Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? John Chapman: Yes, managers and in-center personnel should ...

IP call recording and call-center optimization solutions provider Telrex has announced the interoperability of its CallRex Professional IP call recording and monitoring software with 3Com’s ...

Internet Protocol telephony remains one of the hottest topics in technology and business circles today. Its reach is broad, impacting businesses of all types and sizes--small and large, domestic and ...

Telrex, the developer of CallRex IP call recording and monitoring software for businesses using IP PBXs or hosted VoIP services, has announced support for the Cisco Smart Business Communications ...

Enghouse Interactive, provider of the CallRex suite of IP call recording and contact center optimization solutions, yesterday released version 4.2 of CallRex Call Recording software. Features included ...

With IP telephony just starting to gain a foothold in many organizations, it’s not surprising that research firm McGee-Smith Analytics in Pittstown, N.J., estimates that just 1% of the 80,000 call ...