The post Watchdog Urges IRS To Expand Call Metrics appeared first on Self Employed.

The IRS should be more transparent in communicating its telephone service metrics by including in the metrics more phone lines that taxpayers call and by covering the entire fiscal year and not just ...

Get the latest federal technology news delivered to your inbox. Senators Bill Cassidy, R-La., and Mark Warner, D-Va., want the IRS to make it easier for people to go online to get information about ...

Senators Bill Cassidy, R-La., and Mark Warner, D-Va., want the IRS to make it easier for people to go online to get information about refunds, respond to IRS questions and more. The pair have ...

WASHINGTON (AP) — Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone, experts say, a problem that is only expected ...

While mostly hoping to slash the agency, there is one part of the Internal Revenue Service where President Trump is seeking to significantly add staffing: customer service. While the White House is ...

The Internal Revenue Service (IRS) has issued a crucial advisory for American taxpayers as Presidents Day looms on the horizon. With the federal holiday on Monday, the IRS anticipates a surge in phone ...

A review of over 800 calls found that the overwhelming majority of phone interactions with Internal Revenue Service reps were ...

WASHINGTON (Reuters) - The Internal Revenue Service said on Friday it will launch the 2025 tax filing season on Jan. 27 with expanded tools that cannot be adequately supported if the ...

WASHINGTON, Jan 10 (Reuters) - The Internal Revenue Service said on Friday it will launch the 2025 tax filing season on Jan. 27 with expanded tools that cannot be adequately supported if the ...

More than 74,000 IRS employees are expected to report for work through Oct. 5, per the agency's shutdown contingency plan.