It's a tough decision. On the one hand, you've got a ton of mission-critical data deeply entwined with an existing software solution that manages it all. On the other hand, that software solution is ...

I've been building websites and marketing campaigns for small businesses since 2010. I also run two businesses of my own: Hired Gunn Writing & Consulting and the Weeknight Writers group. I'm obsessed ...

Aging help desk systems hinder remote support and IT fixes. Cloud-based help desks cut costs, ease complexity, boost IT. 28% of businesses are automating IT and help desk services. Along with aging ...

I've been building websites and marketing campaigns for small businesses since 2010. I also run two businesses of my own: Hired Gunn Writing & Consulting and the Weeknight Writers group. I'm obsessed ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Spiceworks Cloud Help Desk provides simple and affordable ...

For the second week in a row, SolarWinds has released a patch for a critical vulnerability in its IT help and ticketing software, Web Help Desk (WHD). According to its latest hotfix notice, the issue ...

Generative AI adoption is bound to eliminate some tech-related jobs over the next few years. But in addition to creating new efficiencies, it will likely help other roles become more productive. As AI ...