What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...

IT operations are increasingly “blessed” with a wealth of metrics concerning the supply of IT services. Dashboards and key performance indicators offer many IT shops a unique view into the cost of ...

A retired manager tells how IT at Starbucks went from muddle to organized via a service catalog. Three years ago, Starbucks’ IT department found its services as muddled as a “venti soy, decaf mocha, ...

Use this spreadsheet to inventory all products and services and help categorize each type offered by your IT department. Developing an IT service catalog is about more than implementing a chargeback ...

Concordia is a large university, so it can be challenging to locate the resources you're looking for. Don't despair, the IT Service Catalog will make your search for tech services a whole lot easier.

Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.

A well-crafted cloud services catalog promotes cloud cost optimization, frees up your engineers and architects, and promotes self-service cloud adoption. Here’s how. As we slog into another year of ...

Online sellers make the web shopping experience remarkably easy. Consumers browse through a selection of products; compare by quality, size, price, and other variables; choose what best suits their ...

Whether you’re new to the Concordia community, returning this fall term or you never left, you now have access to the university’s brand new IT service catalog. Created by Instructional and ...

FORT HUACHUCA, Ariz. — As the Network Enterprise Technology Command Information Technology Service Management, or ITSM, team’s responsibilities exponentially grow to support the objectives and the ...