Tapping into level 1 and level 2 support services at scale, the clinical service desk can do more than just resolve the issue but also help with training, build changes and more. As agents apply their ...

Freshworks has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management software. The combination will bring together Freshservice’s IT Service Management ...

Operating a business in the current climate means overcoming challenges at every turn, particularly with regard to managing the technical elements. Perhaps you’re finding it hard to maintain your ...

IT Service Management (ITSM) provides a structured approach to design, develop, manage, and improve IT services to align technology with business needs and to deliver value. Unlike merely focusing on ...

Measuring cost-control success is a fairly straightforward process. Financial goals are set, and IT management does its best to achieve the predetermined cost-control objectives. Measuring the success ...

The Department of Homeland Security has begun seeking information for a recompete contract worth more than $100 million to provide information technology operations and maintenance services to U.S.

SAN MATEO, Calif., Dec. 15, 2025 (GLOBE NEWSWIRE) -- Freshworks Inc. (FRSH) (NASDAQ: FRSH) has signed a definitive agreement to acquire FireHydrant, a provider of AI-powered Incident Management ...