ConnectWise has acquired zofiQ, bringing agentic AI automation directly into one of the most widely used platforms for IT service providers. The move reflects a broader industry shift as organizations ...

Forbes contributors publish independent expert analyses and insights. I track enterprise software application development & data management. May 07, 2025, 01:44pm EDT A sign for "Self Service Check-in ...

Atomicwork, a SaaS startup led by Indian founders, has raised $25 million in a fresh investment round backed by Khosla Ventures, as it plans to scale and deploy AI agents to simplify communication and ...

Effective IT asset management (ITAM) is crucial for organizations striving to optimize resources, maintain compliance, and reduce costs. The right IT asset management software can automate processes, ...

Anyone who has worn a one-size-fits-all T-shirt knows that not every fit is a good fit, despite what the label says. The same holds true for the delivery of enterprise technologies to employees. A one ...

Facing budget cuts? Learn how Fort Myers, Fla., and the South Carolina Dept. of Commerce used a no-code ITSM tool with AI and automation to improve service delivery without adding head count.