ORLANDO, Fla.--(BUSINESS WIRE)--The IT service and support industry is evolving, with IT service management and customer support converging like never before. Today at Service Management World, HDI, ...

The ongoing mass adoption of cloud computing has been a key driver of many of the most transformative tech trends, including artificial intelligence (AI), the internet of things (IoT), and remote and ...

Although it’s hard to believe, given how ubiquitous it is today, cloud computing as a practical reality has only been around for the past decade or so. However, at that time, it revolutionized the ...

Who is responsible for security in the public cloud? This is a question businesses need to consider as they increasingly deploy more workloads and use cloud-based IT infrastructure, platform services ...

Ian Foster is widely considered the founder of grid computing, the precursor to cloud computing. Foster is the Arthur Holly Compton Distinguished Service Professor of Computer Science at the ...