Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Organizations worldwide are adopting digital technologies ...

Today’s companies house the most complex collections of technology ever assembled. Just the iPhone in your pocket is millions of times more powerful than the computer that landed Apollo 11 on the moon ...

Today, clinical teams and patients expect healthcare technology to work — every time, any time. With technology touchpoints dispersed across the health system and care continuum, now, perhaps more ...

Large tech companies who wish to streamline their IT processes and bring flexibility to their employees have been turning to smart vending machines to help the IT service desk Indianapolis, Ind.-based ...

Diageo has gone live with an implementation of ServiceNow to automate IT services, as part of a global transformation. ServiceNow will provide cloud-based IT service management to support the beverage ...

The Service Desk Analyst is the first point of contact for user who call the IT Service Desk. Providing the highest level of customer service, the Service Desk Analyst answers incoming calls, ...

An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...

Technology is evolving at a stellar pace, and the frequency, size and level of sophistication of cyber-crime is evolving alongside it. AV Test, an Independent IT-Security Institute, claims that ...

Is there a site(s) I could review that goes over general methods for dealing with customers/solving their problems? Things like do's and do-not's in regards to interactions, questions to ask, steps to ...