A support ticket means someone is stuck, under pressure, trying to move forward. That’s where IT support really begins, says Manqoba Masina, operations manager at Nkgwete IT Solutions.

To join the CNBC Workforce Executive Council, apply at cnbccouncils.com/wec. By 2027, AI will be providing more IT technical support, at least in written form, than ...

Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Organizations worldwide are adopting digital technologies ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

The authors do not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and have disclosed no relevant affiliations beyond their ...