An internal service level agreement for IT support describes the types of services, the service levels, and the responses to end-user requests that the IT help desk will provide. The purpose of this ...

In 2026, IT support is no longer judged by availability alone, it’s measured by speed, clarity and experience.

Microsoft had lots to say this month about its Azure Active Directory service. Organizations can look forward to a coming new B2C service-level agreement (SLA). They're also getting deprecated support ...

In a world increasingly reliant on remote work and digital technologies, IT support has become a critical function for businesses of all sizes. The shift to hybrid and remote work has significantly ...

The Google IT Support Professional Certificate can be an entry into an IT career. The certificate program, developed by Google and offered through Coursera, requires no prior experience or IT ...

We are in the early stages of a broader transformation in how enterprise organizations look at the role of support. In the near future, support will become much more automated, but will also become ...

Philadelphia educators share their experiences with corporate partnerships, and offer tips for what works — including consistent support and listening to what each class needs. A student at SLA Middle ...

Enrolling 5,000 Windows 10 PCs in ESU for the full three years would cost a business more than $2.1 million. A large organization that wants to keep 30,000 PCs on extended Windows 10 support for three ...