It’s particularly important that change management processes have high visibility and open channels of communication in order to promote smooth transitions when changes take place. Following are ...

Configuration management is one of the few processes that overarch all other process and service lifecycle phases in ITIL V3. Wthout it, the effectiveness of the rest of your processes will be in ...

The following article focuses on organizational change management (OCM), to distinguish it from the process-based changes of ITIL, Prince2, and so on.

ServiceDesk Plus also received PinkVERIFY certification for incident management process in 2014 ServiceDesk Plus change management process helps streamline change planning, approvals and roll out ...

Root cause analysis (RCA) focuses on fostering a proactive approach to solving problems before they happen and eliminating the potential for flaws to reoccur in the future.

Covestic Inc., a leading business and IT Service Management (ITSM) consulting firm, and Lombardi (R), the leader in Business Process Management (BPM) software for Global 2000 companies, today ...

Cloud vendor, Giva ®, today announced a significant new release of standalone ITIL change management software for the IT change control process.

The ITIL change management process allows IT admins to review, approve, deploy and audit software updates for all Microsoft products as well as popular applications like Adobe Flash, Mozilla ...