CA Technologies announced that its CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant, an Information Technology Infrastructure ...
The UK gave us the Beatles, Monty Python, Stephen Hawking, and now, ITIL. There's more interest brewing on this side of the Atlantic pond these days in the IT Infrastructure Library. Consultants are ...
With the rise of anything good – and the inevitable industry hype that accompanies it – there can be potential dangers. Understanding ITIL means taking a realistic look at what it is and what it ...
Some of the industry's biggest technology suppliers risk missing out on outsourcing contracts if they cannot lift their lagging service management standards, according to a group of IT managers. At a ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results