Agile service management means applying the agile mindset to IT service management, a concept that is as simple as that. Take into account, though, that this is not something that has often been done ...

After 15 years, the IT Infrastructure Library (ITIL) is finally becoming the de facto standard methodology for internal IT service delivery processes. The final breakthrough will come in early 2005, ...

BMC Software's annual ITIL seminars will not go ahead in the Asia-Pacific region this year after budget cuts forced the vendor to cancel them. The seminars, which detailed for enterprise users how to ...