Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

Agile has become increasingly popular and is now a major force in the development world. It originated from the development world, of course, ad is gaining dominance in other domains. Service ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

The IT Infrastructure Library (ITIL) is a resource that provides recommended procedures for delivering information technology services through the application of a methodical strategy for IT service ...

Agile service management means applying the agile mindset to IT service management, a concept that is as simple as that. Take into account, though, that this is not something that has often been done ...

IT can no longer deliver services based on technology fiefdoms or silos as it has in the past. This practice is dead. Organizations that refuse to accept it will either dissolve, get outsourced, or ...

In response to Initiatives si. Fads no: The best way to manage IT is by using ITIL. ITIL breaks down all the different things that must be done into smaller easier to use functions. I have helped ...

SAN FRANCISCO--(BUSINESS WIRE)--New Relic (NYSE: NEWR), the observability company, announced the general availability of a first-of-its-kind service level management experience to empower developers, ...

The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...

As the ITSM sector has evolved, ITIL framework has become universally accepted as the best way to ensure ITSM tools are implemented in a manner that delivers immediate value, while also ensuring that ...