On June 13, Mercury Interactive announced that it is expanding its reach into the IT services management market. The company is tackling the service desk and has acquired PowerHelp IT software from ...

Cloud computing has become an increasingly popular means of delivering precious IT enabled business services. Customers and end users access the IT services catalog through self-service portals, using ...

PORTLAND, Ore., Nov. 21, 2013 /PRNewswire-iReach/ — The industry standard for having access to these online courses is 45 to 90 days – The Art of Service has decided to give their clients Lifetime ...

IBM Tivoli remains one of the leading management software makers though lately Big Blue has been doing less incremental product announcements and more deep work on a broad IT service management ...