The latest version of ITIL emphasizes knowing how an organization will service a system before it's built. But to get the full benefits of these best IT practices takes a lot of training. In its ...

Following an assessment of its internal strengths and weaknesses, national law firm Shoosmiths decided it needed to improve the quality of service provided by its IT department by training up its ...

Skillsoft unveiled a new multi-modal ITIL 4 training and certification preparation solution. Skillsoft’s new ITIL training solution, which aims to help customers deliver modern IT services in the ...