“There is a fundamental shift going on in the value that IT presents to the business,” says George Spalding, Executive Vice President, Pink Elephant, “It's now about the business customer who wants to ...

The new release helps companies further increase help desk efficiency and end-user productivity and mitigate workforce challenges for service and support organizations, such as labor shortages, ...

Anyone running an IT department knows it’s critical to ensure IT has the right tools in place to manage operations, projects, services and resources in the most efficient manner possible. Not only ...

‘It isn’t just a matter of our product sitting in the marketplace,’ Cherwell Chief Marketing Officer Scott Gainey says. ‘AWS has a managed service business that is quite large that is also managing ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Opinions expressed by Digital Journal contributors are their own. “In IT service management, success lies in creating processes that not only streamline operations but also adapt to changing business ...