2008 China International Call Center and BOP Conference 2008, Shanghai PRC, April 9, 2008— Dialogic Corporation (“Dialogic”), a global provider of world-class products and technologies for media and ...

While preparing for my upcoming Enterprise Connect 2019 session, “What It Really Takes to Put AI to Work in Your Contact Center,” I happened upon a small innovative company called Inference Solutions.

LONDON--(BUSINESS WIRE)--Technavio has been monitoring the contact center solutions market and it is poised to grow by USD 5.45 bn during 2020-2024, progressing at a CAGR of over 9% during the ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

With the Google Cloud Contact Center AI Platform, Google now provides an out-of-the-box contact center solution. Google has expanded its Contact Center AI solution with the Google Cloud Contact ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...

LONDON--(BUSINESS WIRE)--Technavio has been monitoring the contact center solutions market and it is poised to grow by USD 5.45 bn during 2020-2024, progressing at a CAGR of over 9% during the ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

RPA Contact Center: What Grindy Tasks Can it Get Rid Of? Your email has been sent Discover how robotic process automation (RPA) can transform your contact center by automating repetitive tasks that ...

Consider this: While most organizations are focused on security and fraud prevention, one old channel is forgotten – the contact center. Fraudsters choose the path of least resistance, and who can ...