5 Types of IVR Testing Tools and When to Use Each Your email has been sent Discover the difference between types of IVR testing tools, ensuring optimal performance and security for your business phone ...

IVR testing is a critical part of ensuring your system performs as it should. Automated testing is ideal, as long as it is done responsibly. Companies should conduct IVR testing routinely to ensure ...

The Centers for Medicare and Medicaid Services (CMS) announced a significant change impacting Medicare providers nationwide. By March 31, 2025, Medicare Administrative Contractors (MACs) will remove ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...