Daily Harvest is using AI to optimize the packing space for its frozen foods. Since it started using AI, Daily Harvest has received fewer customer complaints about damaged goods. This article is part ...

In today’s competitive business landscape, providing exceptional customer service is crucial for success. Businesses that prioritize customer satisfaction are more likely to retain customers, attract ...

Brands are discovering that using AI provides a more customized, reliable shopping experience. Marketers say conversational AI is taking some of the pressure off of live customer service. Two major ...

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs faster Amazon Connect Contact Lens adds ...

Lyft (NASDAQ:LYFT) and AI startup Anthropic unveiled a groundbreaking partnership aimed at transforming the rideshare experience for Lyft's (NASDAQ:LYFT) network of 40 million annual riders and over 1 ...

Twenty-four-hour customer support with zero hold time, infinite personalization, customized care, and behavior-based response are all aspects of the customer experience that will be expected sooner ...

OKLAHOMA CITY & DALLAS--(BUSINESS WIRE)--From slow-moving inventory to capacity constraints, the furniture industry faces unique supply chain challenges that are difficult to manage at scale via ...

Customers often encounter significant hurdles when attempting to connect with a customer service agent. This frustration is compounded by their existing concerns or issues, leaving them baffled as to ...

As the last few days of 2025 come into view, thoughts are naturally turning to what next year will hold for the channel – and there is no better way to find out than by asking those working in it.

The New York State Department of Motor Vehicles is launching new technology to improve customer service for residents and ...

RiverLink said previously it was searching for a new provider because Electronic Transaction Consultants had been having ...