When it comes to leadership, empathy isn’t the magic bullet for creating a better workplace. Yes, we can strive to relate to our colleagues, but it’s still impossible to fully grasp others’ lived ...

Forbes contributors publish independent expert analyses and insights. Steven covers accessibility and assistive technologies. Some six months later, earlier this month I connected with Starbucks’ head ...

Inclusive design helps companies increase revenue, reduce costs, improve resilience, and build trust. An effective business case speaks to all four of these benefit categories but emphasizes the ...

In everyday life, we’re surrounded by items and facilities that people have designed for us. While many of these things and places are suitable for able-bodied, neurotypical people, others may not ...

Nice people are nice enough. But those who exhibit true kindness scratch at something deeper. Small talk (in small doses) is perfectly fine, but big talk builds real connections. There’s a palpable ...

From tech to media to consumer products, there’s been a big push to make corporate America more inclusive. Kat Holmes, who lead inclusive-design initiatives at Microsoft and Google, wants companies to ...

Curb cuts first hit the streets in 1945 to help make it easier for people in wheelchairs to get around in downtown Kalamazoo, Michigan. Since then, they’ve found dozens of other potential uses, not ...