CRM systems and software allow you to store customer data, pipeline and lead information, and other crucial details about your buyers in one place. Centralizing this data is one of the core benefits ...

An information management system collects and manages data that is stored in a variety of formats and makes it accessible to the people who need it. Often, a small business needs only to manage office ...

In today’s highly competitive business landscape, maintaining strong customer relationships is more crucial than ever. As companies strive to enhance customer satisfaction, improve efficiency, and ...

CRM systems should indeed contain the basics, he said: including a client's name, contact information, the opportunities they’re looking for, as well as their financial data and recent activity and ...

Standing for customer relationship management, a CRM solution supports businesses in the monitoring, tracking, and analysis of all communications between the company and its customers. In doing so, it ...

Cisco is enhancing its CRM software with small and midsize businesses in mind, integrating it with an improved version of Microsoft’s Dynamics CRM and bringing it to the screens of Cisco phones. Cisco ...

Following better-than-expected Q1 revenue and profit, and a raised outlook, ZoomInfo CEO and founder Henry Schuck spoke with ZDNet Monday evening via Zoom. ZoomInfo's software is changing from being ...

Target Corp. this month began to roll out a new customer relationship management (CRM) system that was designed to not only combine customer information from its 900 stores, Web sites, call centers ...

Let’s be honest. Is there anything sexier, more fascinating or more exhilarating than a highly functioning customer relationship management (CRM) system? OK, maybe just about anything else. Good CRMs ...