Please provide your email address to receive an email when new articles are posted on . Patients with stage 3 to 5 chronic kidney disease who used an interactive voice response system did not ...

An interactive voice response system phone call can be just as effective as a personal nurse’s phone call for ensuring patients are adequately prepared and arrive for their endoscopy examinations, ...

Interactive voice response systems may help improve monitoring of patients taking anticoagulants such as warfarin while reducing the workload of clinical staff, found a new study. Interactive voice ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Communication is a world in constant changes. Some readers may remember a time when phone calls were the main tool that everyone used in order to get in touch with companies. These days, we have ...

In this study, we evaluate the performance of an interactive voice response (IVR) system that collected healthcare utilization and costs information from a computerized script administered by phone ...

IVR is one of the most elegant tools businesses have to manage calls. Learn the basics and how it can help you serve customers better. Interactive Voice Response (IVR) systems are invaluable, creating ...

U.S. military pharmacies overseas are instituting an interactive, voice-response system for prescription refills, the Defense Health Agency announced recently. The transition to the new system started ...

There are benefits to technology, no doubt. Instant coffee, digital music, keyless entry, cell phones...the list goes on. However, automation has had one particularly annoying side effect: the ...

The IVR system will allow customers to register for the AskMeNow service from their cell phone or mobile device. It also will speed information to users such as automated information for flight times, ...

Talkdesk promises to put an end to bad customer experience by eliminating the most painful part of engaging with a brand—the interactive voice response system Talkdesk introduces Talkdesk Navigator ...