Microsoft's long-anticipated entry into the CRM niche, announced in February, put it in direct competition with Onyx, Pivotal, and other software companies targeting small businesses.

Microsoft readies new CRM tools The software maker plans to move further into the customer relationship management software market with a new Outlook tool set to debut later this year.

Dive Brief: Microsoft is enhancing its customer relationship management (CRM) solutions with generative artificial intelligence (AI), according to a blog post. A new feature called Copilot is ...

Microsoft announced the latest version of its customer relationship management product today, and the company expects to capture a significant segment of the CRM market in government and ...

The Gist User-friendly CRM. Salesforce leads in user-friendliness with its intuitive design and easy navigation, while Microsoft Dynamics offers familiarity for Microsoft users. Customization options.

At its first CRM customer summit, held this week in San Diego, Microsoft announced the availability of tools to integrate its Dynamics CRM application with competing ERP back-end systems. Called ...

If both hosted and packaged CRM software are destined to live side by side, Microsoft is determined to bolster its current weakness in delivering the software as a service. Hot on the heels of the ...

Microsoft CRM 1.2 was implemented separately at both CommtechWireless offices a year ago and has -- as is clear from its prominence on Buzza's desk -- quickly become one of the company's most ...

In August, Microsoft plans to release a feature pack for Microsoft CRM 1.2 that will bolster the software's ties to Office 2003 and improve its support of mobile devices.

Many users are dissatisfied with Microsoft's initial CRM offering, but some are still holding out hope for the delayed Version 2.