EDITOR'S NOTE: The following story was updated on Jan. 14, 2005, to reflect further reporting. The next version of Microsoft's customer-relationship-management application will make greater use of its ...

What had been called Microsoft CRM 2.0 and then CRM 2005 will officially be dubbed Microsoft CRM 3.0, said Brad Wilson, general manager for Microsoft CRM. The product is still set to be released to ...

Microsoft's AI capabilities, cost-effective solutions, and growing presence in the CRM market pose a significant threat to Salesforce. Microsoft Dynamics 365 offers seamless integration, cost ...