Heather B. Hayes has been covering technology, business and education topics for more than 20 years and has written more than 2,000 published articles. She lives in Virginia. A help desk solution that ...

CONSHOHOCKEN, Pa., May 2, 2019 /PRNewswire/ -- Razor Technology, an award-winning end-to-end IT and cloud solutions provider, today announced a series of next-generation improvements to its ...

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. According to Forbes Insights, 89% of executives at ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the real-time IT management company, today announced integration support for ServiceNow, ServiceDesk Plus, and Oracle and MS SQL databases within ...

With in-person IT support now relatively rare, tech workers are under increasing pressure to support end-users and endpoint devices remotely — and they need better overall support and tools to do that ...

ARLINGTON, Va., Oct. 23, 2024 (GLOBE NEWSWIRE) -- Fixify, an innovative AI-powered IT help desk solution provider, announced today that it has closed a $25 million Series A funding round co-led by ...

Erin Brereton has written about technology, business and other topics for more than 50 magazines, newspapers and online publications. Providing help desk support is crucial to ensure students, faculty ...

Problem: Response times were lagging in this bank's IT department, which managed requests solely by email. Solution: Help desk and asset management software to automate troubleshooting requests and ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...