Small and medium-sized organizations without a disaster recovery plan are 40% more likely to close their doors permanently after a disaster. Research from FEMA highlights this alarming reality, ...

BigPanda formally launched a new data science platform to automate IT Incident Management. BigPanda’s platform analyzes the flood of alerts that IT teams face every day and clusters them into ...

Organizations are relying more than ever on technology and information processes and systems to deliver critical operations. Given this operating environment, the occurrence of incidents resulting in ...

The University of Dayton (UD) maintains a sophisticated computing environment to support its diverse operations. Consequently, UD hosts large amounts of data, much of which is sensitive according to ...

Incident.io, a startup that provides an artificial intelligence-driven platform to speed up the response and management to incidents such as application outages, said today it has raised $62 million ...

Artificial intelligence (AI) is an obvious candidate to take some of the load off IT administrators. By using AI to automate repetitive tasks, IT teams can manage ...

New data suggests that generative artificial intelligence (genAI) is delivering measurable benefits for IT organizations and their IT Service Management (ITSM) efforts. According to the State of ITSM ...

In the world of tech, some might argue that the term of the decade is AI, but in the bigger scheme of things, beyond this single sector, the most important word may well be “resilience.” How well ...

Mitigation and remediation aren’t the endpoints of incident response. Having a structured process to analyze and learn from a cybersecurity incident once it has been resolved is paramount to improving ...

A single outage can spiral into hours of downtime, frustrated customers, and significant revenue loss across your business. And even the most skilled teams can be hampered by a weak operational ...

The Configuration Management Database (CMDB) has long served as the backbone of IT infrastructure understanding. It acts as a centralized repository of information, detailing the intricate ...