Retaining great workers starts in the hiring and onboarding process. Experience and research tell us that it’s essential that new employees feel welcomed and set up for success. What may surprise you ...

Most of us are all too familiar with how expensive it is to find and hire new employees. And losing a new hire weeks or months after they join your team is even more costly. To increase retention, ...

It’s not just the gadgets or the tools. IT can create a foundation for strong employee onboarding, away from the office, that supports organizational success. It’s one thing to bring new employees ...

Prioritizing your onboarding process will help ensure customers begin successfully, obtain a clear understanding of how your service or product works, and build a relationship of trust with your ...

When designing our onboarding program, we initially researched the processes used by other companies to find out what ideas and programs could work for our team. In the end, we tried (and failed) two ...

If you’re one of the companies still hiring in the midst of the pandemic, you’re likely going about it in a new way. From where you’re looking for talent to the interview and onboarding process, ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...