What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

If you’ve done your research into current IT certifications, you’ll see that Information Technology Infrastructure Library, or ITIL, is near the top of many lists. ITIL methods are designed to help ...

IT Service Management (ITSM) provides a structured approach to design, develop, manage, and improve IT services to align technology with business needs and to deliver value. Unlike merely focusing on ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

Digital transformation is inarguably a deciding factor today to stay ahead, keep companies competitive, and customers well-served. But what to do when your legacy estate is holding you back? This is ...

A seasoned small business and technology writer and educator with more than 20 years of experience, Shweta excels in demystifying complex tech tools and concepts for small businesses. Her work has ...

10 reasons IT managers fear ITIL, 10/24/07: Adopting the best practices laid out in ITIL requires IT managers commit to a multi-year project, bring executive management on board and wear their ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

PALO ALTO, Calif.--(BUSINESS WIRE)--SUMMIT Software Inc., a leading provider of private and public cloud based IT operations management solutions backed by the Palo Alto headquartered Symphony ...

Agile practices are not just for software development teams sprinting to code, test, and release applications. Agile methodologies, including scrum and Kanban, are being used today by a variety of ...