Organizations are embarking on a transformative journey integrating Artificial Intelligence (AI) to elevate service delivery. Projections indicate that global IT spending will reach USD 5.1 trillion ...

HBS IT prides itself on delivering service that generates high community satisfaction. To achieve this, the team continually takes in feedback to ensure our offerings are aligned to our customers’ ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...