AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today released a report on the positive impacts of IT ...

Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...

Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Information technology is playing a much larger role in the broadcast facility, and this series examines how to acknowledge and work with this change. In the June 8 issue we discussed a general sketch ...

BURLINGTON, Mass., November 30, 2021 — Everbridge, Inc. (NASDAQ: EVBG), a global leader in critical event management (CEM), has announced the launch of its new Digital Operations Platform, helping ...

In recent months, we have seen increasing attention on how companies are managing their IT outsourcing agreements. The unfortunate reason for much of this attention is that many of these outsourcing ...

Most people fear automation. Since the beginning of the Industrial Revolution, the “A-word” has conjured up rebellion by those who are vulnerable to replacement by machines. When you automate a job, ...

Information technology is essential to the security of Sacramento State. Through the VP & CIO's delegation of authority to coordinate our collective campus IT environment - currently centralized (IRT) ...