AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, today released a report on the positive impacts of IT ...

Unlike traditional chatbots or assistive AI, AI agents understand context, make decisions, and take action across systems ...

Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...

Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

A few CIOs with call center-based Incident Management systems can’t see the bottom of incident queues due to the thousands of pending laptop connectivity, remote access login, and VPN support requests ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

In recent months, we have seen increasing attention on how companies are managing their IT outsourcing agreements. The unfortunate reason for much of this attention is that many of these outsourcing ...

Information technology is playing a much larger role in the broadcast facility, and this series examines how to acknowledge and work with this change. In the June 8 issue we discussed a general sketch ...

"Virtually every IT organization should be adopting process methods for service delivery" --Gartner Sure the quote is from an analyst firm, but you'd be hard pressed to find anyone with some iota of ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...