Listen to the podcast. Download the podcast. Find it on iTunes/iPod and Podcast.com. Sponsor: Hewlett-Packard. Read a full transcript of the discussion. When people think of Software as a Service ...

Public-sector organizations face a unique set of challenges when it comes to managing service delivery for both citizens and employees. Limited resources, tight budgets and fragmented processes can ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

The automation of IT functions has been evolving for decades, of course -- from job-scheduling systems in the 1990s to self-healing systems introduced more than a decade ago. These days, IT automation ...

N-able has launched its AI-powered Developer Portal to enhance API integrations for IT management and cybersecurity, aiming for faster service delivery. N-able, Inc. has unveiled its new AI-powered ...