As an IT Service Delivery Manager, you play a pivotal role in leading the management and support of our smart IT solutions deployed at airports worldwide. These solutions include mission-critical ...

Mature IT Service Management (ITSM) is essential for strengthening state and local government service delivery and efficiency. Agencies often struggle with aging legacy systems, manual processes, and ...

In public-sector IT, the convergence of self-service and automation stands as a catalyst for innovation. This dynamic duo not only enhances operational efficiency but also empowers both government ...

The automation of IT functions has been evolving for decades, of course -- from job-scheduling systems in the 1990s to self-healing systems introduced more than a decade ago. These days, IT automation ...

AlarmPoint Systems broadens integration with HP by enables its AlarmPoint Express and Mobile Gateway products to work directly with HP Service Manager software. The workforce is becoming increasingly ...

Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--For six years running, ServiceNow (NYSE: NOW), the company that makes work, work better for people, has been named a Leader in the 2019 Gartner Magic Quadrant for ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Information technology is essential to the security of Sacramento State. Through the VP & CIO's delegation of authority to coordinate our collective campus IT environment - currently centralized (IRT) ...