Dmytro Lazarchuk is a co-founder and CEO of Relokia with over eight years of experience in digital marketing and data migration services. A typical IT service desk receives multiple simple and easily ...

Many service desk staff believe their jobs will not be offset by artificial intelligence (AI) advancements, according to a survey of 323 IT service managers by IT service management community ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, announces it’s adding transformative artificial ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Today’s companies house the most complex collections of technology ever assembled. Just the iPhone in your pocket is millions of times more powerful than the computer that landed Apollo 11 on the moon ...

No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...