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SALT LAKE CITY--(BUSINESS WIRE)--Ivanti, the automation platform that discovers, manages, secures, and services IT assets from cloud to edge, today announced that it has been positioned as a Leader in ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

ITIL is growing in demand and some employers are paying a premium for certification and experience in the best practices methodology, but the first question is what exactly is ITIL and is it right for ...

ServiceNow and Salesforce are two common tools for IT service management (ITSM) needs. The biggest difference is that ServiceNow was built for the IT operations side of the business, whereas ...

Information technology service management refers to practices that keep end-to-end IT services chugging smoothly from companies to their customers. The adoption of multicloud methods means routes have ...

Over the last two decades, ITIL has become the de-facto industry standard for managing IT services. IT service management tools and processes were developed and implemented to execute ITIL standards.

Effective IT asset management (ITAM) is crucial for organizations striving to optimize resources, maintain compliance, and reduce costs. The right IT asset management software can automate processes, ...

SANTA CLARA, Calif.--(BUSINESS WIRE)-- ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the first ever 2024 Gartner® Magic Quadrant™ for AI Applications ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. Virginia State University’s previous IT ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced the addition of new IT asset management (ITAM) integrations ...