In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, announces it’s adding transformative artificial ...

NEW YORK--(BUSINESS WIRE)--Cherwell Software, LLC, (“Cherwell”) a global leader in service management, announced that the company’s Information Technology Service Management (ITSM) solution is now ...

Digital transformation is inarguably a deciding factor today to stay ahead, keep companies competitive, and customers well-served. But what to do when your legacy estate is holding you back? This is ...

After suffering from the catastrophic pandemic in 2020 and 2021, this is an important year for organizations operating in major industries worldwide. The Covid-19 situation resulted in a sharp drop in ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

Specsavers moved to an IT service management system from BMC Software when it wanted to become ITIL compliant and standardise the service globally. The optical retail chain implemented BMC FootPrints ...

An agreement has been reached to combine an IT service management platform with an incident management and operations tool. The integration is intended to unify service management, operations, and ...

A few CIOs with call center-based Incident Management systems can’t see the bottom of incident queues due to the thousands of pending laptop connectivity, remote access login, and VPN support requests ...

The National Incident Management System (www.nemaweb.org), released by the Department of Homeland Security, has major implications for the fire service and inter-agency operations. Adoption of the ...