In 2006, the state of Utah started to consolidate its IT services under the newly formed Department of Technology Services (DTS). Since then, DTS has been working to provide better service to its ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of simple, powerful, secure observability and IT management software, announces it’s adding transformative artificial ...

A few CIOs with call center-based Incident Management systems can’t see the bottom of incident queues due to the thousands of pending laptop connectivity, remote access login, and VPN support requests ...

Digital transformation is inarguably a deciding factor today to stay ahead, keep companies competitive, and customers well-served. But what to do when your legacy estate is holding you back? This is ...

NEW YORK--(BUSINESS WIRE)--Cherwell Software, LLC, (“Cherwell”) a global leader in service management, announced that the company’s Information Technology Service Management (ITSM) solution is now ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. “The biggest gain that we’ve seen has been developing our own ...

Dartmouth-Hitchcock, a nonprofit health system with hospitals and clinics throughout New Hampshire and Vermont, had 12 different siloed IT service management systems for different application teams, ...

An agreement has been reached to combine an IT service management platform with an incident management and operations tool. The integration is intended to unify service management, operations, and ...

As a security professional, IT service management can be your best friend. Service tickets indicate a regular, defined process that your organization’s IT team follows. As security officer, you need ...

In today’s digital landscape, organizations are facing increasing demands to do more with less, keeping expenditure at a minimum and efficient output at a maximum. In response, more and more ...

Specsavers moved to an IT service management system from BMC Software when it wanted to become ITIL compliant and standardise the service globally. The optical retail chain implemented BMC FootPrints ...

(MENAFN- Emirates News Agency (WAM)) Dubai Electricity and Water Authority, DEWA, has received ISO/IEC 20000-1:2011 certification, which is based on the third edition of the Information Technology ...